Just getting started with HubSpot? Our team can help to get you up and running quickly and efficiently in your HubSpot Service portal. Foundational setup can set you up for long-term success.
Being able to submit, track, and close tickets is fundamental to a good customer support process. By setting up your ticket pipelines and ticket processes efficiently, you can ensure nothing falls through the cracks.
Automating your email outreach and tasks is a huge time saver for service teams. With sequences, you can automate your customer support outreach while staying in control of next steps. With HIVE Hub, we can support the setup and management of your sequences so you can close more tickets faster and support your customer relationships.
Not every customer wants to reach out to you to find an answer or support an issue. Some want to do their research and solve the problem on their own. That's where knowledge base comes in. By setting up and sharing knowledge base articles, you can help your customers find solutions and answers to their questions quickly and efficiently.
Understanding feedback is essential to growth and customer happiness. Our team can help to set up and build feedback surveys, NPS surveys, and custom surveys to get the data you need to improve.
As a service manager, you need to know where each of your support reps stands with their tickets and requests. That's why reporting is so vital. We can help you to setup your custom service reports so that you can always stay one step ahead.